Workflow next step

ms.topic: include ms.date: 03/27/2024 ms.author: bholtorf ms.service: dynamics-365-business-central ms.reviewer: bholtorf -

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When you change the when event for a workflow step, the then responses also changes. Sometimes, then responses of other when events refer to these then responses as the next step in the workflow. After you change a when event, verify that the next steps for its then events are correct.

For example, the Vendor Approval Workflow workflow template has a primary when event Approval of a vendor is requested. This when event has a Send approval request for the record and create a notification then response, which other then responses reference. If you change the primary Approval of a vendor is requested when event to, for example, A vendor record is changed, the then response is cleared along with the references.

The then responses for the An approval request is delegated and An approval request is approved (with the On Condition of Pending Approvals >0) when events are examples of where changing a primary when event can cause problems. Their then responses have a next step that refers to the Send approval request for the record and create a notification then response of the Approval of a vendor is requested when event. Because the then response for the Approval of a vendor is requested when event is no longer available, the indented when events won't work as expected.

You'll need to specify the next steps for the then responses for when events that referred to the changed when event.